Shipping info:

Shipping info:

· All Cider orders have a standard shipping fee of £10.00. Orders will be sent within three working days. We send by 24 hr courier, however there are sometimes delays out of our control.

· If you would like delivery to any areas outside the UK mainland, including Highlands and Islands, please contact us via email first and we’ll give you a quote. If you do not contact us we reserve the right to cancel your order.

· Deliveries must be signed for by a person aged 18 years or older. If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. We reserve the right to cancel the delivery if the age and identity of the recipient are in doubt.

· Collection is available from Welsh Mountain Cider SY186JY.

Returns policy

· If you receive your products in a poor condition (e.g. broken bottles), please inform us immediately by emailing info@welshmountaincider.co.uk
Please retain all packaging and if possible, take photos as evidence, both of the external and internal damage. We will need this before we can consider potentially giving you a refund on any spoiled or damaged bottles. Any bottles damaged in transit will be resent or refunded.

· We make a natural product, and although all care is taken to provide the best quality ciders, occasionally there is a bottle that is faulty. If you feel like your cider is not as it should be, please get in touch and we will refund the order.

· We reserve the right to cancel an order before despatch should we feel we need to do so, full refunds will be made in these rare cases.

· These terms and conditions do not affect your statutory rights. For further information on such rights speak to your Local Authority Trading Standards Department or Citizen’s Advice Bureau.

· No refund will be considered for orders made by minors.

· It is your responsibility to ensure that an adult over the age of 18 is at the delivery address to sign for receipt of the goods. The re-delivery process can be undertaken once only, after which couriers are instructed to return the goods to us unless a further delivery request is made. In these circumstances, you may be liable for any additional courier costs.

· Signature at the point of delivery acknowledges receipt of the goods. Our couriers will deliver to a neighbour if you are not at home, this is for your convenience and will be taken as a signed for delivery. Please specify at the time of ordering should you not want this to happen.

· It is our policy to ensure that all our goods are supplied to our customers in perfect condition. We will only exchange or refund products which we deem not fit for consumption. If the product is simply not liked by the customer, it cannot be exchanged, replaced or returned.

· It is the responsibility of the customer to report goods damaged in transit.

· We shall not be liable to pay any compensation to you, other than any refund as stated above. In particular, but without limitation, we shall not be liable to you for loss of profit, damage to goodwill, or any indirect or consequential loss or damage arising out of any damage, defect, negligence or other failing on our part.